Definitions

  • Seller: Refers to MLicenses, the website owner and provider of digital products.
  • Buyer: Refers to the customer placing the order.
  • Goods or Services: Refers to the digital software products available for purchase on our website.

Payment

  • All payments must be completed at the time of order placement.
  • If a payment is declined or not received, the order will not be processed, and no product will be delivered.
  • We accept major credit cards and other secure online payment methods via stripe.

Digital Delivery Terms

  • All products are delivered digitally via email.
  • Delivery is typically instant, within seconds of purchase.
  • In some rare cases, delivery may take up to 2 hours. If you do not receive your product within this time, please contact our Support Team.

How You Will Receive Your Purchase

  • Upon successful payment, you will receive an email containing:
    • Full instructions on how to download, install, and activate your software.
    • Your genuine product key(s) (e.g., XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).
    • A confirmation message with additional support resources.

Important Notes:

  • No physical items will be shipped—our products are strictly digital.
  • If you do not see the email, please check your Spam or Junk folder.

Non-Delivery Issues

  • If you have not received your order, please check your email inbox and spam/junk folders.
  • If you still haven’t received your order within 3 hours, contact our support team at support@mlicenses.com.
  • Claims for non-delivery must be submitted within 7 days of purchase. If not reported within this timeframe, the product will be considered successfully delivered.

Refunds, Returns, and Exchanges

  • Due to the nature of digital products, we do not offer returns or exchanges on activated or used software.
  • If the product is unused and in its original condition, you may request a return within 30 days of purchase by signing a Non-Use Declaration.
  • For defective products or activation issues, please contact our support team for assistance before requesting a refund.

Contact Us

If you have any questions about our shipping policy or need assistance with an order, please reach out to us:

Thank you for choosing MLicenses for your digital software needs!